Booking Terms & Conditions
incorporating:
1) HOLIDAY TERMS & CONDITIONS
2) FLIGHT ONLY TERMS & CONDITIONS
1) Holiday Terms & Conditions
In the following information "us" "we" and "our" means Longreach Travel Ltd. "You" and "Your" means you and all members of your party (including anyone who is added or substituted at a later date.)
Choosing Your Holiday
We hope your holiday will live up to your expectations, so it is extremely important that you choose the holiday that's right for you. Whilst our staff are always happy to advise, this can only be an opinion. If you are unsure about the suitability of a destination etc., you must seek supplementary information which can be obtained from libraries, tourist offices and the internet etc.
Accommodation Grading
We categorise all accommodation to give a general guide, however standards can vary between accommodation of the same class in different countries and even in the same country. For example city accommodation which often caters for business as well as leisure travellers may well have generally higher standards than beach resort accommodation where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort / country is likely to compare in terms of general standards. Accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.
Single/Twin Or Double Rooms
It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you some of the widest choice of single saver offers in the long haul market today. However please note that the standard and location of these single rooms is not always as good as that of twin/double rooms even when you pay the single supplement.
Triple/Quad Rooms
A third or fourth person sharing a room either occupies existing beds or has an extra bed (which may be of camp bed style or a sofa bed) placed in a double/twin room. As conditions may be cramped you may wish to consider booking additional rooms.
Booking A Room For Early Arrival Or Late Departure
Generally, your accommodation will be available from 2pm on the date of arrival, and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a "subject to availability" basis. This could incur additional cost and is normally paid locally. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.
Room Upgrade/Honeymoon/Anniversary Offers
When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of room (not suite) available within the establishment. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of, for example, a double bed for honeymoon couples. In order to qualify, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated.
Passports/Visas/Health
British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas. We will be happy to advise you at the time of booking. If you or any member of your party is not a British or EU citizen or holds a non British/EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, costs, surcharges or other financial penalty being imposed on or incurred by us or we incur any expense as a result, you will be responsible for reimbursing us accordingly. You should contact your GP or a specialist vaccination centre for details of the health precautions you will need to take prior to departure. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.
Children On Holiday
Discounts are available for children and offers are subject to availability of triple or quad rooms. We would like you to note that even infants under the age of 2 years on the date of return flight may pay a fee when travelling in economy class (other classes of air travel are available on request), please ask at the time of booking. There is no entitlement to a separate seat on the aircraft for an infant if the flight is full. International airline regulations allow only one infant per adult. Any charge for a baby cot in the room and supplementary board basis are mostly paid by the guest direct to the establishment. We do not recommend holidays for children under 10 on escorted tours and coach tours (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities may not be suitable for very young children but we would be happy to advise which accommodation or resorts we think are most suited to your requirements. Should any child qualify for a "Free Child Place" (where applicable) it should be noted that the same are normally required to share the same room as their parents. On some occasions, the child may also be required to share the same bed.
Holiday Seasons
Most of the destinations we feature/advertise are available all year round. Some do have quieter 'off peak' periods when you can take advantage of un-crowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Other recreational facilities such as outdoor pools/water-sport activities may also be closed.
Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service.
Public Holidays
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. We will be happy to advise you at the time of booking and/or for additional information, please consult local libraries, tourist offices and the internet etc.
Other Guests
Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature is often shared with guests from many other countries with different cultures and customs and we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.
Meals
Meals if included, are based on table d'hote menus, or a meal voucher system unless specified otherwise. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals "not taken" can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d'hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a "half board" supplement, it may be possible at some establishments to ask for a credit from the table d'hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an all-inclusive basis, accommodations differ in their all-inclusive offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example branded spirits i.e. they may offer local alternatives.
Flights:
There are varying types of flights that we may book as part of your package i.e. Charter, No Frills, Full Published and Consolidated. Any flight element of your holiday is provided by an independent supplier. Each supplier has their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see "Our Responsibilities"). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
Please note: the carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. Right of refusal may now be granted to Airlines under new and stringent anti-terrorism laws.
We would now like to bring the following to your attention. If the flight element of your package is a:
Charter Flight:
A charter flight is invariably where an ATOL licensed Tour Operator such as AVRO, Unijet, Thomson, Freedom Flights or Thomas Cook etc has chartered their own Aircraft - normally for months at a time. Charter flights are most common to Beach / Sunshine destination however, should not be confused with No Frills Airlines who may fly to the same destination.
Charter Flight Conditions:
When we book a charter flight on your behalf, we will identify that Charter Operator on your ATOL receipt. Full terms and conditions relating to individual charter airlines may be found in the relevant charter airline brochures. Where copies of these conditions are not readily available, copies of these terms and conditions are available on request from ourselves or the supplier concerned. By booking with us, you are agreeing to these conditions.
No Frills Flight:
A "No Frills" flight may be one of the following Airlines: Easyjet, BMI Baby, MyTravelLite, Jet2, Ryanair & Air2000.com "No Frills" Airlines are most common to "City and Beach/Sunshine" destinations where the flight time is normally less than 3 hours.
No Frills Flight Conditions:
When we book a "No Frills" flight on your behalf, we will identify that No Frills Airline on your ATOL receipt. It should be noted, that "No Frills" airlines operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy "severe" cancellation charges. By allowing or asking us to book a "No Frills" flight on your behalf, we regret and you accept that we are unable to take any responsibility for flights changes, or cancellation made to any part of your reservation by the "No Frills" Airline. For the avoidance of doubt, when we book a "No Frills" flight on your behalf, you are agreeing to the "No Frills" Airline booking terms & conditions. We will of course endeavour to change / amend all other components of your package without charge through co-operation with our suppliers in the event of a cancellation or change by the No Frills Airline however cannot guarantee this will be the case. We are therefore obliged to inform you that compared to Charter Airlines, your reservation carries financial risk. We would also like to refer you to "Changes or Additions to Your Holiday"
Full Published/Consolidated Flight
A "Full Published/Consolidated" Flight is normally identified as a flight operated by a "National Carrier" such as British Airways, KLM, Air New Zealand, Cathay Pacific etc. "Full/Published/Consolidated" Flights are most common to major City destinations throughout the world.
Full Published/Consolidated Flight Conditions:
When we book a "Full Published/Consolidated" flight on your behalf, we will identify that "Full Published/Consolidated" Airline on your ATOL receipt (identified as "BSP" OR "Global Airfares Consol"). It should be noted Full Published/Consolidated Airlines normally levy "severe" cancellation/amendment charges dependent on the type of ticket booked. We would also like to refer you to "Changes or Additions to Your Holiday"
Upgrading Your Flight & Flight Seat Requests
When flying in economy class, a short/ long haul flight in certain circumstances/conditions may be an unpleasant one due to seat pitch or restriction in legroom etc especially for taller passengers. Unless you have pre-booked your seats - (where this facility is available); it may not be possible to obtain them together. Please bear in mind that even when you do pre-book seats, in most cases we will not be able to confirm the actual seat numbers or position on the aircraft. Where possible, we will offer you a further range of upgrade options designed to give you a more comfortable journey at a reasonable supplement.
Direct Flights
The flight routings used in connection with our holidays may be based on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft on route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier please check with your Travel Agent and/or our Sales staff at the time of booking.
Flight Changes
Unfortunately, Airlines may occasionally change the type of aircraft on a particular flight without advance warning. Flight timings and days of operation are subject to change and we will advise you of any significant change as soon as we ourselves are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. We cannot be held responsible for Airline re-scheduling/re-routing flights via other airport/destinations following your confirmation of booking. Unfortunately, Airlines who re-route flights are not obligated to make a refund or reduction of any kind should a change to your original itinerary take place.
Flight Delays
In the event of a flight being delayed we will normally arrange for the following to be provided, whenever reasonably practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided whenever reasonably possible. However, this will depend on such factors as the type of flights you have booked (please see FLIGHTS section above) expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays will result in lost holiday time, no refunds are given by accommodation owners for unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly airlines do not offer compensation for flight delays. It is in recognition of the above that your holiday travel insurance policy normally offers monetary compensation for flight delays.
Smoking On Flights
The majority of airlines have introduced a total no smoking ban on most or all of their flights. Please ask at the time of booking if this information is important to you.
Other Elements Of Your Booking:
a) Car Parking/Airport Lounges Element - When we book Car Parking or an Airport Lounge/s on your behalf, we will confirm your reservation through "Holiday Extras" and this operator will be identified on your ATOL receipt. Full terms and conditions relating to Holiday Extras will be made available to you at the time of booking and by booking with us, you are agreeing to these conditions. The exception to this is cancellation where the charges shown below will apply and not those of Holiday Extras.
b) Theme Park/Attraction Passes Element - When we book a Theme Park/Attraction Pass/es on your behalf, we will confirm your reservation through "Seligo" and this operator will be identified on your ATOL receipt. Full terms and conditions relating to Seligo will be made available to you at the time of booking and by booking with us, you are agreeing to these conditions. The exception to this is cancellation where the charges shown below will apply and not those of Seligo.
c) Car Rental Element - When we book Car Rental on your behalf, we will confirm your reservation through "Holiday Autos" and this operator will be identified on your ATOL receipt. Full terms and conditions relating to Holiday Autos will be made available to you at the time of booking and by booking with us, you are agreeing to these conditions. The exception to this is cancellation where the charges shown below will apply and not those of Holiday Autos.
Special Requests
Where special requests i.e. dietary requests, room location, twin or double bedded room, a particular facility at an accommodation, flight seat requests and/or particular meals etc. are an important factor in the choice of a holiday, you must advise us when the booking is made. We are happy to pass your request on to the relevant supplier but cannot guarantee that it will be met. We will pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.
Transfer Vouchers
Please note, where applicable, transfer vouchers will be issued prior to your departure and it is essential that you are able to produce this document to those requiring proof at time of transfer/s.
If You Are Disabled
We are happy to give you advice and to assist you in choosing a holiday that will meet your requirements. However, because of the nature of destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist, we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your Airline and/or Accommodation Supplier.
Our Staff
We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training, part of which may sometimes involve the recording of phone calls mainly in the case of telephone bookings.
Your Commitment To Us
When you or your Travel Agent wish to confirm a holiday booking you must, if requested, sign a booking form and pay the required deposit which will be advised to you at that time. If you book within 10 weeks of departure; please note that the full balance is payable at the time of booking. By making a booking you are confirming that you understand and have accepted our Important Holiday Information which forms our booking terms & conditions and is the basis of the contract between us.
Your Contract
Your contract is with Longreach Travel Ltd. We will arrange to provide you with the various services which form part of the holiday you book with us. Once all appropriate payments and, where required, a signed booking form have been received from you, your holiday will, subject to availability be confirmed by the issue of a confirmation invoice. No contract between us exists before this point. Please check this invoice carefully as soon as you receive it. Contact your originating booking office immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Please note, advertised information and prices may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of information and prices when published, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Prices
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. The prices we advertise may be based on specially negotiated/charter/no frills/published/consolidated airfares which quite often have to be booked in a specific airline booking class. At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to secure seats for you in an alternative economy class and the applicable flight supplement will be advised to you at that time. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another holiday from us as referred to under Changes and Cancellation by us. If a surcharge is payable, there will in addition be an administration fee of £1 per person together with an amount to cover agents commission. Although insurance (where purchased through us) does not form part of your contract with us or of any package, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out under Changes and Cancellation by us below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 30 days of departure.
Peak Season Supplements
During peak periods such as Christmas and Easter when demand totally outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services will be provided. The cost of these supplements will be quoted to you at the time of booking.
Our Responsibilities
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking terms & conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - -the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or -the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or -"circumstances beyond our control" as defined below.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us in any advertising, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(5) As set out in these booking terms & conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected, as you are assumed to have taken out adequate and appropriate travel insurance. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under sub clause (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention un-amended or as amended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea).
Please note:
Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any losses or expenses which relate to any business.
(8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Paying For Your Holiday
After your booking is accepted and where applicable a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 10 weeks prior to departure. If you do not make all payments in full and on time, we reserve the right to cancel your booking and cancellation charges will apply. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. All monies paid to an authorised agent for your holiday with us will be held on our behalf until they are paid to us or refunded to you.
Changes Or Additions To Your Holiday
If you wish to change any part of your holiday arrangements after the invoice has been issued, we will do our utmost to make that change, however, we would like to advise you that it may not always be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge which will be notified to you at that time together with any costs or charges incurred or imposed by any of our suppliers. You should be aware that there may be extra charges applicable dependent on the change you make. Full Published/Consolidated and No Frills Airlines normally regard name changes after tickets have been issued as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge. We would like to draw your attention to the above flight conditions as these conditions vary from other components of your holiday. Please note, it may not be possible to make changes within 28 days of your scheduled departure date. We will however, do our utmost to accommodate your requested change or addition.
Transferral Of Bookings
If you are unable to travel, in certain circumstances which we consider reasonable we may allow you to transfer your booking to another party. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment /administration fee which will be notified to you at the time must be paid before the transfer can be effected.
If You Wish To Cancel Your Holiday
If you or anyone on your holiday booking decides to cancel any part or all of your holiday, we must be notified of this decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification of cancellation is received and which component of your holiday you are cancelling.
For cancellation of:
a) Charter /No Frills/ Full Published/Consolidated Flights Element
The airlines cancellation charges (in accordance with their own conditions) will apply. Details of these are available on request. Please also note the conditions listed above under FLIGHTS If you have taken advantage of a special Airline fare and paid a higher non-refundable deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge referred to above.
b) Accommodation & Other Elements
Prior to 70 days: Deposit forfeited
69 - 42 days: 30% of total cost of accommodation / elements cancelled
41-34 days: 70% of total cost of accommodation / elements cancelled
33 - 7 days: 90% of total cost of accommodation / elements cancelled
Less than 7 days: 100% of total cost of accommodation / elements cancelled
Changes And Cancellation By Us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in any marketing material and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major affect on your holiday. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or a change of accommodation area for the whole or a major part of the time you are away. Please note, where your booking includes a "no frills flight", changes imposed by the airline (for example, change of departure or return time or UK or overseas airport) and the consequent effect on your holiday will not generally be treated as "significant changes" in accordance with this clause as your booking with us is made on the basis that you accept the airline's right to make such changes without liability on our part See No Frills Flight above. For all flights, a change of departure or return time by less than 12 hours will be a minor and not significant change. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the revised arrangements
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Where possible, we will offer you at least one alternative holiday of reasonably equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel, we will (as a minimum where compensation is due), pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking terms & conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.
Period before departure Compensation per person a significant change or cancellation is notified to you.
More than 56 days nil
56-29 days £10
28-14 days £15
less than 14 days £20
Very rarely, we may be forced by "circumstances beyond our control" (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Circumstances Beyond Our Control
Except where otherwise stated, we will not be liable to pay any compensation or to otherwise accept responsibility where the performance or prompt performance of our obligations under our contract % of total cost of accommodation is prevented or affected or you otherwise suffer any loss of damage as a result of circumstances which neither we nor our suppliers could foresee or forestall even with all due care. Such circumstances are likely to include technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, actual or threatened terrorist activity.
Building And Development Work
Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
Information Accuracy
We rigorously check the information we supply to ensure it is correct. However, please bear in mind that accommodation owners, restaurateurs, night club owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Flight times and carriers are given for guidance only as there may be changes. Final details will be shown on your tickets. Tours or excursions may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
Water/Electrical Supplies
In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.
Accommodation
In many establishments, especially beach resorts 'insects' in the rooms (i.e. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Furthermore, views from some accommodation may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
Watersports And Other Activities
Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interests of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities. As a responsible tour operator, we do not recommend the use of Mopeds/motorcycles and cannot be held responsible for your safety.
Holiday Insurance
We strongly recommend that you take out fully comprehensive travel insurance, which dependent on reason, will normally cover you in the event of cancellation against loss of deposit or cancellation fees and for medical costs in the event of your becoming ill or having an accident whilst on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Premiums must be paid as soon as possible as cover will not be effective until they are paid in full.
Behaviour
Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, accommodation owner/manager, tour leader or any other person in authority, your behaviour is causing or is likely to cause danger or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid.
Booking If You Are Under 18
It is a condition of our accepting your booking that the person who makes it is at least 18. We are entitled to assume that this is the case. Under no circumstances can we accept bookings from anyone who is under 16. At our discretion, we may accept a booking from someone who is 16 or 17 and not accompanied by an adult providing we have written confirmation from their parent or guardian that they may travel, that the parent or guardian will accept responsibility for the booking and that the party does not include anyone who is under 16. We are entitled to cancel any booking which is made in breach of any of these requirements. In this case, full cancellation charges will be payable.
Lost Items
If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.
If You Have A Complaint While You Are On Holiday
If you have cause for complaint whilst on holiday, you must bring it to the attention of the local Representative or Agent (if there is one) and the establishment of where you are staying who will do their best to rectify the situation and prevent your holiday being spoilt. If there is no local Representative or Agent, you must contact us on +44 870 777 5237 during normal working hours. You should note that it is unreasonable to take no action whilst on holiday, but to then write a letter of complaint upon return. If you remain dissatisfied, you must contact /write to the agent who made your booking within 28 days of your return from holiday giving your booking reference and full details of your complaint. If you fail to follow this simple complaints procedure (in resort and on your return home), your right to any compensation you may otherwise have been entitled to may be affected or even lost as a result.
Financial Protection
We are a fully bonded ATOL holder. This means the air inclusive holidays we sell are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
Selection of the outlets
It is important that all the outlets must pass normal credit searches and provide satisfactory references. Head Office also ensures that their businesses are properly funded to ensure that they can trade without recourse to clients funds.
2) Flight Only Terms & Conditions
a) General Conditions
b) No Frills (LCCs) Conditions
c) Charter Conditions
a)General Conditions:
Age and Responsibility:
You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand you are financially responsible for all uses of this site by you and those using your login information.
Unaccompanied Minors:
Please note, each Airline varies the ages in which they allow unaccompanied minor travel and you should check this with us prior to confirming your booking. Remember this is your responsibility.
Terms and Conditions of Booking
Air fares are not guaranteed until tickets are issued and the purchase is complete.
All fares are subject to confirmation and change prior to ticket issue.
The booking classes to which the air fares are quoted are indicative and cannot be guaranteed. If in doubt, the user of the website should contact the customer service team on the footer of the site.
We are the appointed UK travel agent of this site. The terms and conditions imposed by our suppliers such as airlines etc, should be considered as applied to your contract with us. Please contact the appropriate supplier for details of their terms and conditions. Alternatively, we can provide these for you. Purchase of an airline ticket does not guarantee you a seat on a specified aircraft. Airline overbooking policy often results in failure of carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. However, it should be noted that under new legislation introduced in February 2005, you may have rights to compensation. Please contact individual carriers for full details of their overbooking and compensation policy. Purchase of air tickets may involve restricted refund. Tickets are sold to credit card holders only. Credit card information is validated prior to the transaction being finalised. Despatch address for tickets must be the same as billing address on the card. Air tickets have value and should be treated like cash. Never destroy tickets which are not required or are unused. This may involve a loss of otherwise refundable costs. Any unused tickets should be returned to us or the appointed agent who made your travel reservation at your earliest opportunity. Tickets returned more than 60 days after travel was due to commence will have no refund value. All refunded tickets will be credited back to the credit card which was initially billed for the cost, less an administrative fee which is currently set at £25.00 per ticket. This fee is variable without prior notice. The carrying of appropriate travel documents, including valid passport and where appropriate the necessary visas, is the responsibility of the traveller. We expressly declines responsibility for any and all costs incurred in the case that a traveller or party are denied boarding to an aircraft, or denied entry to a country because the traveller or party is not in possession of the appropriate documentation. Full details of passport and visa requirements should be checked with the appropriate embassy for the country to which the traveller is flying to. There are varying types of flights that we may book for you, ie, Charter, No Frills, Published and Consolidated. Each flight is provided by an independent supplier and each supplier has their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you, usually in accordance with applicable International Conventions and copies of these Conventions are available directly from ourselves or your applicable Airline.
Please note: All Airlines reserve the right to refuse carriage to any person who has acquired a ticket in violation of any applicable law, carriers tariffs, rules or regulations. Right of refusal may now be granted to Airlines under new and stringent Anti-terrorism laws.
Airline Failure Insurance
As a responsible retailer and unlike many other Internet Booking Sites, we protect all flights sold by Airline Failure Insurance, the cost of which is included within the total transaction price. Airlines currently within Chapter 11 will not be protected by this insurance.
Exclusion of Warranty
We and our third party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.
Limitation of Liability
In no event shall we be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by us or third party providers or distributors, even if such party has been advised of the possibility of such damages, or if for any other party. Some states do not allow the exclusion of implied warranties or the limitation of exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, we or any third party providers or distributors should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, we and our third party providers or distributors liability shall not exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to us or our third party providers or distributors without any liability whatsoever, we and/or our third party suppliers or distributors at any time and without notice, may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.
Indemnification
You shall defend and indemnify us and our third party providers and distributors from and against any claim or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this website.
Relationship
The relationship between us and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
Governing Law
This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.
Assignment
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
Modification
We and/or our third party providers and distributors may at any time modify these terms and conditions and your continued use of this site will be conditioned upon terms and conditions in force at the time of your use.
Additional Terms
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such terms and conditions.
Severability
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Headings
The heading used in these Terms and Conditions are included by convenience only and will not limit of otherwise affect these Terms and Conditions.
Entire Agreement
These terms and conditions contain entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding subject matter, and may be not amended or modified except in writing.
b) No Frills (LCCs) Conditions:
What is an LCC?
An LCC may be one of the following Airlines : Easyjet, BMI Baby, MyTravelLite, Jet2, Ryanair & Air200, Zoom, Flybe, Thomson Fly, Air Wales, Aer Lingus, Aer Arran, Hapag Lloyd Express, BasiqAir, Air Polonia, Air Scotland, Iceland Express, SkyEurope, Vbird, Air Southwest, Whizz and Monarch Direct.
LCC Airlines are most common to City and Beach/Sunshine destinations where the flight time is normally less than 3 hours. When we book an LCC flight on your behalf, we will identify that LCC Airline your ATOL receipt. Full terms and conditions relating to individual airlines may be found on the individual LCC website and our booking terms and conditions. Where copies of these conditions are not readily available, the same is available on request from ourselves. By booking with us, you are agreeing to these conditions. We would also like to refer you to Changes or Additions to your Holiday which are also detailed in our Booking Terms and Conditions.
Air Failure Insurance
It should be noted that as a responsible retailer, every LCC airfare booked through this site as a Flight Only booking is protect under our Air Failure Insurance which is included in the cost of your airfare. Packages are ATOL protected.
General Disclaimer
It should be noted that by booking an LCC Airline ticket/s through this site you are, in effect making the booking direct with the LCC. By doing so, you are agreeing to the LCC terms and conditions. We cannot be held responsible for any acts, errors or omissions contained within this site which are resultant from LCC internet interface issues.
Please note: the LCC carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carriers tariffs, rules or regulations. Right of refusal may now be granted to Airlines under new and stringent anti-terrorism laws.
It should be noted, that "LCC" airlines operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy "severe" cancellation charges.
By allowing or asking us to book a LCC flight on your behalf, we regret and you accept that we are unable to take any responsibility for flights changes, or cancellation made to any part of your reservation by the LCC Airline. For the avoidance of doubt and as mentioned, when we book an LCC flight on your behalf, you are agreeing to the LCC booking conditions.
If you have booked a package with us, we will of course endeavour to change/amend all other components of your package without charge through cooperation with our suppliers in the event of a cancellation or change by the LCC airline however, we cannot guarantee that this will be the case. We are therefore obliged to inform you that compared to charter airlines, your reservation carries financial risk. We would also like to refer you to changes or additions to your holiday which are detailed on our Booking Terms and Conditions.
Credit card payment
LCCs only accept payment by credit card. Certain LCCs only accept payment by personal credit card and not by company credit card. Some LCCs may even charge you a surcharge for using your credit card. Please keep in mind that certain airlines may add a surcharge for credit card payment, We will do our utmost to advise you of any Credit Card fee prior to booking. The payment for a LCC reservation in some cases may be taken directly with the carrier and the contract entered into will be with the carrier direct. Please visit the LCCs website for further information regarding this and the individual Airlines condition of carriage.
Our Fee
In addition, we charge a service fee for booking any LCC via this site. This fee covers the cost of our service, Airline Failure Insurance and access to the reservation system. Payment for this may show as a separate transaction on your Credit Card Statement. Alternatively when booking as part of a package, you may only be charged with one transaction from ourselves.
Cancellation
LCCs typically do not refund the customer in the event of a cancellation. Refund requests may, however, be taken into consideration if special circumstances apply such as a forced cancellation due to a death or on medical grounds. In such cases, administration costs for each passenger are deducted for each journey and the remaining portion is reimbursed in the form of a credit this would have to be done directly with the LCC.
Name Changes
Once you have made a reservation on a LCC, you may be allowed to make a (name) change for a fee. If there is a difference in price between the fare originally paid and the fare at the time that the (name) change is made, the passenger will be charged the difference at the higher rate.
Changing flights
Flights can sometimes be changed before the scheduled departure time and date (according to the schedule) of the original flight, depending on the number of available seats. Passengers can then book new flights (change date and/or time) and will be charged additional administration costs, and the difference in the fare and tax, if applicable. If the available fare for the new flight is lower, no money will be refunded by the LCC.
Checking In
Passengers arriving at the check-in desk after it has been closed are no longer eligible for check-in. Passengers generally lose the right to be transported. This also means that most LCCs will not refund the ticket, nor make a free reservation on a later flight nor undertake to offer any form of compensation. We therefore advise passengers to check in early and certainly before the scheduled closure of the check-in desk. LCCs have also tightened up security at airports. The LCCs now require all passengers to provide proof of identity when checking in. Please keep this in mind and be aware that this may cause delays when checking in.
Tickets
In general, LCCs use e-tickets. This means that they do not issue paper tickets and that you only need your passport or identity card to fly. When making a reservation, you will receive a confirmation from us which is simply a confirmation number of the LCC. We recommend keeping this confirmation (or preferably a print out of the reservation confirmation, received from us in a safe place, as it is the only written proof you will receive about your booking.
Less Baggage
The traditional airlines usually allow 20 kg of baggage in economy class. For some LCCs this limit can be lower, for example, 15kg.
c) Charter Conditions
What is a Charter Flight?
A charter flight is invariable where an ATOL licensed Tour Operator such as AVRO, Unijet, Thomson, Freedom Flights or Thomas Cook, etc, has chartered their own Aircraft, - normal for months at a time. Charter flights are most common to Beach / Sunshine destinations how ever should not be confused with No Frills Airlines who may fly to the same destinations.
When we book a charter flight on your behalf, we will identify that Charter Operator on your ATOL receipt. Full terms and conditions relating to individual charter airlines may be found in the relevant charter airline brochures. Where copies of these conditions are not readily available, the same is available on request from ourselves or the supplier concerned. By booking with us, you are agreeing to these conditions.
For further information and clarification, please refer to our Booking Terms and Conditions.
We would also like to refer you to Changes or Additions to your Holiday which is also detailed in our Booking Terms and Conditions.
Registered Office: Longreach Travel Limited, 23 Sunbury Cross Centre, Sunbury-on-Thames, Middlesex TW16 7BB.
Telephone Contact when calling in the UK: 01932 753428
Telephone Contact calling from Abroad: +44 1932 753428
